Cancellation of a lesson must be made AT LEAST 24 hours prior to the scheduled lesson time in order to receive a make-up lesson (for definition of a make-up lesson, please see below). This includes leaving messages on the answering machine or eMail.
No shows or failure to notify the school/teacher within 24 hours is considered a forfeited lesson.
No more than 2 cancellations per set of 5 lessons.
If you know of dates ahead of time where you/your child cannot make a lesson, please notify the school when booking/paying for your lessons.
There are NO refunds on unused or cancelled lessons.
Should you choose to take a break, unused lessons can be banked for you for a period of 3 months. Unused lessons after that time will be considered forfeited.
Should you decide to stop taking lessons altogether, please give your teacher 2 lessons notice.
Make Up Lessons
Any lessons cancelled at least 24 hours ahead will receive a make-up lesson at a time convenient to both the teacher and the student. This makeup lesson will not be skipped over or added to the end of the set of 5 lessons.
Typically, make-up lessons take place at an alternate time/day within the week. In some cases, the make-up lesson will be added after/before the original lesson time, enabling the student to have an hour lesson.
Make-up lessons not used after 3 months will be considered forfeited
A make-up lesson can be booked with your teacher directly or the school administration.